Your technician Andrew came to my office to fix a crease dent in my Mercedes. This was for my dent protection warranty plan. Andrew called me last week and scheduled the appointment at my convenience. He is exceptionally polite and an outstanding technician as I realized when he perfectly fixed the dent, that was on a difficult spot. I am quite sure that you know the kind of outstanding person and professional that he is. I just want to reiterate his qualities and the great asset he is to your company. Thank you!